airshoe824
Prosiaczek
Joined: 27 Oct 2010
Posts: 48
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Location: England
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Posted: Thu 8:39, 11 Nov 2010 Post subject: introducing the service |
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smile is one of the most beautiful and most popular language. Hair stylist will give customers a good smile, impressed. Is the key to the success of your service,[link widoczny dla zalogowanych], but also consumer groups, you create a powerful weapon. Smile in place also means that the success of consumer guide.
service workers in the service attitude is the most crucial part. Without a good attitude will lead directly to the loss of customers, will make our overall image and quality of adverse effects in the minds of customers. With this statement: \May arise for various reasons feel unhappy, then customer service, will be revealed to the customer. That will be bad mood employees transferred directly through the service to the customers, not to mention attitude as warm, considerate. As the customer is spending money to, to enjoy, once the poor attitude of: \Therefore, regular education staff should not put any hair salon into a happy mood; not to your unpleasant feelings, imposed on customers, colleagues who brings unhappiness to others, employees must understand the enthusiasm, good attitude is our common survival .
attitude is the root, then it is the skills,[link widoczny dla zalogowanych], the two are indispensable. Skills will also directly affect the performance of good and bad. Work in the hairdressing skills are extremely important. Make each employee aware of his skills development service salon has close links and relationships and connections; to let employees know how much hair salon needs him. The first is general training together a unified approach, skills for formal training, after passing the examination for employment, followed by the nominee based on different characteristics of the specialized training for a purpose again is to let employees know, to have more information. The excellent staff to the more advanced areas to \Skill-upgrading training for a month theoretical and practical examination of all time, to motivate employees to continually strive to improve their skills.
techniques can not correctly grasp the reception, even the best services, skills equal to zero, customers still do not look back, because the right way. Door the moment the customer, employee attitude and customer must carefully observe the quality, the staff should stand in place 45 degrees inside. Customers into the store in time before the door opened, sideways call out \The first is by the staff of usher, tea, and then ask very carefully what the customer service, and customer service to learn Lara homemade, ask to work to talk about the highlights of his body, such as eyes, watches, clothing, leather shoes, etc., the use of praise, admire the tone of communication with customers, introducing the service, attention to using professional language, in the hearts of the customers, you are the expert, as the same patient on the hospital,[link widoczny dla zalogowanych], and you is the best doctor. When the customer pain, too heavy on your language when employees can not reveal expression of discontent, melody without losing the lead body to change the subject elsewhere. Skills training for staff is the best way: Simulation exercise.
good communication skills will make you and your staff have been pleasantly surprised. Just want to cut a customer about the head, a good customer of staff communication is likely to change his mind, maybe hot, maybe the hair, may be infected; attention to him as long as an ordinary customer, communication in place, may become a long-term fixed your guests. In the communication must give customers the best things taught us, including technology,[link widoczny dla zalogowanych], products, services, environment, and we will do the services that others do not. Must use the \Customers to achieve \General training in communication skills There are several ways to allow more employees in Communication Arts, diligence and art, human art, social art relevant books, followed by lead, encourage employees to talk about, talk about ideas, constantly revised. Improve staff communication skills, take some time, then there are people to help write some of the basic language and methods of communication so that employees and customers to communicate. Communication skills into the category of assessment staff to let employees take the initiative to learn communication skills.
foster employee self-confidence is an important part of staff training. If its not confident in a customer presentation, hesitant, he could not, or is afraid to face the customer, so customers have to worry. Should have the courage to meet with customers, with \Need to lead their staff to participate in community service; organization staff speech contest, singing a fighting spirit, aggressive song. Can be organized so that each employee will be down once a day, so each employee for a day, \
, customers become guests, employees should be treated as the same family on the other customers,[link widoczny dla zalogowanych], the guests into the bag of items, hats, coats and other items arranged to place the customer can see, let him ease,[link widoczny dla zalogowanych], give him a sense of security, should pay special attention to some of the sections, prepared in the store before some common umbrella, umbrella by him, he will quickly your money back, prepared a little needle, thread, address the customer because of fracture line, generated out of deduction inconvenience,[link widoczny dla zalogowanych], so that employees can be very embarrassing for the customer to resolve, must be impressed in the minds of customers,[link widoczny dla zalogowanych], which bring greater benefits to you.
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