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Doctor-patient relationship management system basic architecture


Reputation of the brand works and works to achieve [1; ② maintain the loyalty of patients and improve the referral rate; ③ service properties of groups of patients are refined to provide personalized services, grading services, or special services; ④ the turnover of patients provide automatic warning, in order to take emergency measures; ⑤ open up client resources to provide hospital, and tap potential customers, new channels to increase revenue; ⑥ help promote hospital services and its products, including the promotion of each department, each medical staff and medical characteristics, equipment, drugs and other hardware, but also includes promise of medical services, services,[link widoczny dla zalogowanych], measures and activities such as software; ⑦ raise awareness of the hospital's full range of services to enhance the quality of education, health care workers; ③ optimize service processes the hospital, so that all departments and all The duty of the division more clearly, and use quantitative methods for assessing the performance of health care workers; ⑨ add new services, such as expert consultative Journal of Hospital Administration March 2007 Volume 23 No. 3 ChinJHospAdmin, Mar2007, Vol23, No . 3 consultation,[link widoczny dla zalogowanych], family doctors; ⑩ reduce the cost of hospital services, using telephone registration, by sending a single function of electronic orders for electronic registration is automatically assigned, saving human resources, user; ⑩ open up new sources of revenue, customer service centers by provide special VIP services,[link widoczny dla zalogowanych], including home health care, etc. for hospitals to develop more and more valuable user; ⑥ community health services to improve quality and expand the scope of community health services, expansion of electronic medical record (EMR) in the source of medical information to promote electronic medical records to electronic health records (EHR) direction. To accomplish these objectives,[link widoczny dla zalogowanych], a sound doctor-patient relationship management system must include Figure 1 shows the main functional blocks. Second, the physician-patient relationship management system technology to achieve a successful doctor-patient relationship and improve the management system, both doctors and patients must be made by phone, fax, Internet, mobile communication tools, e-mail and other channels to communicate anytime, anywhere. Therefore, its hardware and software requirements are very high. The main technologies involved in CRM, HIS (hospital information system) and Callcenter [call center, the main application of modern technology of computer telephony integration (cTI)] [cited. Figure 2 shows an application example of the system physical structure. Figure 1,[link widoczny dla zalogowanych], the primary physician-patient relationship management system modules ⑧ ④ ¨ I Road l anti-Hospital Information Management System II l fire by the side of a Li Li JI wall Khon device I ink the wall / wall ink ink / ink to avoid Khon / l Figure 2 patient relationship management system physical structure of the discussions as a hospital decision-makers to decide whether to implement D-PRM, mainly from the size of the hospital, the hospital's medical services, HIS system, the implementation of the competitive situation in the hospital and ready for the scale of 5 aspects to be considered [3]. After making a comprehensive measure, you can take the following measures: ① prepared but not implemented: to take active measures to gradually achieve the conditions for starting D-PRM. ② small-scale trial: performance of several tests in the selection department or business area, not with the existing hospital information system docked in the inputs is limited. For example, the construction of the call center, initially with a few phones can be just as effective application of the system and there are plans to upgrade. ③ strategic applications: with the existing hospital information systems integration, it is important to doctor-patient relationship with the hospital renovation project management systems combine to become a systems engineering, strengthening hospital management to truly become a powerful weapon.
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