Forum pracy nad projektem wskrzeszenia The Forge

[airshoe824]

or chain Xiabu famous Beijing food, observe carefully, where the staff from the billing, cash register, to serve until the customer to go clean up the table, are very standard is a standard action, even mopping the floors, others are carried out according to certain rules. Normalization and standardization is an important factor in the success of these enterprises. Similarly, the work in the automotive beauty strict standards and a standardized process is also very important. We have persons of Tongzhou turtle Guide to find out about the situation X, (competitors must be analyzed in order to know yourself) in the turtle Guide X who saw 3 people at the same time wiping the car, one of them in the trunk after the random rub or two, have not ran clean wipe front door, back again after a man repeatedly rubbing rear, a few people to do things chaotic, how can the car wash do? This is the process arrangements; customers often find that there is no door, wipe clean forgot there is also the same problem;
the salesperson often do not wear uniforms, and so on. We looked at many other automotive beauty shops have found this problem,[link widoczny dla zalogowanych], managers believe that these sections does not matter, so often ignored. In fact, management is formed by the many details, this is not important, that is not important, what the end is not important, what not grasp the level of service certainly poor, loss of customers is inevitable. Mop the floor and staff dress treatment of the attitude to determine the height of a person to do business; section details the management is to grasp things, the simple things well is not simple, the details of the various sections of the things to do every day more simple, that is, quality service, is a magic weapon to win customers. Improve the quality of service also requires the operator found in the actual process of doing a good job of work,
insufficient, to find ways to improve to improve. Such as key management issues. Shopping Centre underground parking lot to manage the general shop car keys, but a lot of different models, decorated car keys together, the customer is often the rush back to pick up the car can not find a corresponding article, the labels affixed to no use, so we recommend that number management letters, each linked to a key brands, while the same brand to the customer, the customer come back for a pair of car brands can quickly find the keys. But the manager felt trouble,[link widoczny dla zalogowanych], not to adopt. Not willing to do simple things, do not want to improve, how to improve service quality? Had a customer complain that we put the car after washing doll ah,[link widoczny dla zalogowanych], pillow and the like made this mess. Complaints from customers, we will find that their services are inadequate and need improvement, the room clean in the future, we should pay attention to maintaining items placed neatly inside the car is reasonable, this is our service to customers.
establish norms, standards, scientific and efficient processes involved in a car wash to the roof, doors, front and rear windscreens, after the rear, door seams, lining,[link widoczny dla zalogowanych], dashboard, seats, cushions , the Ottomans, dozens of hundreds of parts, different parts need different cleaning equipment and cleaning agents, use different methods for cleaning,[link widoczny dla zalogowanych], without a unified scientific and standardized operating procedures, Cleaning staff must be a mess, washing can not be washed. Even in many \minutes, the owner drove to roar away. This is a contamination of professional car wash, is the industry's low performance, but also many car wash owners why you think the reason is only worth 15 yuan. A service of any enterprise, service standardization and standardization of processes is very important. If you go to a KFC,
many Cleaning car wash shop towels are dirty, unsanitary unsightly do not say, but also seriously Cleaning effectiveness and efficiency of, for dirty towels, water and dirt absorption capacity of backward, so the Cache is not easy to clean, especially the waxed hair removal or not cleaning towels, wipe clean the car the more the more dirty, so rub Cut back and forth to busy to waste a lot of time; Cleaning towels when to wash, change, how should rub Cleaning, there should be provision,[link widoczny dla zalogowanych], standard, or, Cleaning it is difficult to do simple things. Services, standardization and regulation should have done is made with black and white provides services to the content and to what extent. To make a good car beauty shops, but also to other aspects of the problem mentioned above is just the overall idea of the direction problem. But it is the most fundamental, the only way to master the correct service concept, single-mindedly to improve service levels, improve service quality, have to do bad to do well, have deficiencies to be improved to maximize the improvement in all directions customer satisfaction in order to obtain true success.

car washing and car washing effect of the process are the factors that determine our quality of service, when we all links is a success for customers from the door to get out of the whole process of psychological satisfaction,[link widoczny dla zalogowanych], he will naturally want to pay a higher price here than anywhere else wash. Customers to buy one is not a simple product, but a psychological satisfaction. This is the precise meaning of modern service industry. To understand the richness of modern service industry,[link widoczny dla zalogowanych], in all directions to improve service quality, beauty shop car wash to get a true success. Store ignored many problems, such as employee uniforms dirty, long time without cleaning,
相关的主题文章：


[link widoczny dla zalogowanych]

[link widoczny dla zalogowanych]

[link widoczny dla zalogowanych]

[link widoczny dla zalogowanych]

[link widoczny dla zalogowanych]